Cancel Order extension is a very helpful extension for Magento 2 customers. This extension allows the customer to cancel orders before they are shipped. It is a must-have extension for store owners and provides a user-friendly environment to the customers. If the store owner installs this extension then the customer can directly cancel an order from frontend my account section.
Sometimes customers can make mistakes during order placement or may provide incorrect payment values, and orders remain ‘Pending’. As the default Magento options do not allow automatic cancellation, the number of unpaid orders is growing, which leads to inventory ¬†discrepancy. Such cases cause stock issues and profit losses, especially for the B2B segment.
In frontend it provides Cancel Order button at various places like Recent Orders grid in My Account, My Orders Grid & Order Detail page of the customers. Customer can also add comments while cancelling their order and when order is cancelled successfully then an email notification will be sent.


  • Admin can easily enable/disable this plugin without any technical Help.
  • Customers can cancel a pending order by clicking on the cancel order button and it allows them to add a valid reason.
  • Send Cancel Order email to admin and customer.
  • Let users cancel their orders in accounts
  • Annulate pending orders after a certain period
  • Automatically restock products
  • Manage cancellation requests in the grid
  • Notify your managers via emails


For further queries contact us on info@cloneapp.io

Additional information


Installation guide, user guide


Extensions, Content & Customizations, Personalization & Experience Management

License type

GNU General Public License 3.0 (GPL-3.0)


04 April, 2023


Stable Build

Current Version


Support Browsers

Chrome, Firefox, Opera, Safari, Edge, IE

Adobe Commerce platform compatibility

Commerce on Cloud (ECE): 2.4 (current), Commerce on prem (EE): 2.4 (current), Open Source (CE): 2.4 (current)

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